EFFECTIVE DATE: August 23, 2021
Personal Information We Collect
“Personal Information” means information that may be used directly, or indirectly, to identify a user of the Site or an individual member of the Loyalty Program.
We collect Personal Information in the following ways: When You Sign Up to Receive Texts, Emails or Newsletters, you may provide your name, address telephone numbers, birth month, and email address.
When You Create an Account on the Site, you may provide your name, address, telephone number, email address preferred store location, product preferences and price alert information, and social media account names.
When You Order from the Site, you may provide your name, shipping address, billing address, telephone number, email address, and payment card information.
When You Provide Customer Feedback, you may provide your name, address, email address and phone number.
When You Respond to Surveys and Promotions, you may provide your name, date of birth, address, phone number and email address, and information on your shopping habits and preferences.
When You Submit a Job Application through the Site, we may collect a resume and any other information you submit as part of that application, including your name, email address, telephone number and address.
When You Sign Up for our Loyalty Program, you will provide your name, email address, telephone number, address, birth month/day, your “home store” and, optionally, information about your dietary and nutritional information. This information may also be updated through the Loyalty Program website.
We may collect any of the above information from third parties, including from our service providers who help us administer the Site or our Loyalty Program.
In some cases, cookies and tracking technologies may be set on the Site by third parties with whom we work. Your browser may allow you to send “do-not-track” signals to websites you visit. The Site does not respond to do-not-track signals.
If you place an order through the Site or if you are a member of our Loyalty Program and enter a telephone number at our checkout registers, then we will collect and store information about your transaction, which may include the items (and quantities) you purchase, the price(s) you pay for those items, the store and register where you purchased the items, the date/time of purchase and the method of payment you use. We refer to this type of information as “Transaction Information.”
The Site may collect technical information about your computer or mobile device, such as your internet protocol address, the type and version of web browser that you use, device-specific identifiers, the dimensions of your web browser window, and any active web browser plug-ins. In addition, the Site may use technologies such as cookies or ‘tracking pixels’ that allow it to know which page(s) and portions of the Site you are currently viewing and to identify you when you return to the Site. We use these types of technical information to ensure that the Site functions properly, to identify potential improvements to the Site and to identify and correct faults in the operation of the Site.
Sales and Other Disclosures of Personal Information
We do not sell your Personal Information.
We may sometimes make Personal Information and Transaction Information available to our contractors for them to provide services to us. For example, we use contractors to help us administer our Loyalty Program or to assist us in managing online orders and those contractors may have access to Personal Information or Transaction Information to help them perform their obligations. When we do provide this information to our vendors, we require them to keep the information confidential and to only use it to perform services to us.
We may provide aggregate Transaction Information (but not any associated Personal Information) to suppliers of products and services that we sell in our stores and to other third parties.
Occasionally, we may provide Personal Information to law enforcement agencies in connection with reports and investigations into possible illegal activity. We may also disclose Personal Information when we believe we are legally required to do so. Further, if our business is ever sold, the acquiring company will receive any Personal Information that we have in our possession at the time.
Our Use of Personal Information
We use your Personal Information for the reason you provided it to us, which may include:
- Sending you information and/or offers, newsletters, product information, advertisements, recall notices, invitations to participate in surveys and other information we believe may be of interest to you, subject to your communication preferences
- Fulfilling orders that you place through the Site and informing you about the status of those orders
- Responding to your customer service question
- Considering your job application
If you are enrolled in our Loyalty Program, we may use your Personal Information and Transaction Information to administer the Program, to decide which promotions to offer to you and to determine the promotions and benefits for which you qualify. For example, if you have indicated that you are vegetarian, then we might avoid offering you promotions for meat products. We will use the email addresses and mobile telephone numbers of participants in our Loyalty Program to communicate with them about the Loyalty Program and to provide information about our products, services, and current promotions, subject to their communication preferences and their decision to opt-in or opt-out of receiving text messages.
We will also use your Personal Information to customize your experience on the Site to you, to improve the Site and/or our services, to carry out our obligations and enforce our rights in any agreement between you and us, and to detect fraud and illegal activities and report those activities to law enforcement.
We may use aggregate Transaction Information (but not Personal Information) for any reason whatsoever.
The Site and our Loyalty Program are intended for use by adults, and not by children. However, we do not generally collect or store the birth year of Loyalty Program members or visitors to our site and, correspondingly, cannot easily determine their ages. Although we believe that the Program will be uninteresting to children under the age of thirteen, if we learn that we have inadvertently received Personal Information from children under the age of thirteen through the Loyalty Program or the Site, we will delete that information from our records. If you become aware that any Program member is under age 13, please contact us through our Guest Services Contact Us Form at thefreshmarket.com/contact-us or by calling us at 866-817-4367.
Confidentiality and Security
We implement reasonable security measures to help protect against the loss, misuse or alteration of Personal Information under our Control. However, no method of transmission over the internet, or method of electronic storage, is 100% secure, and we cannot guarantee complete security.
If you have any questions about how we use and store your personal information, then please contact us through our Guest Services Contact Us Form at thefreshmarket.com/contact-us or by calling us at 866-817-4367. In particular, you may contact us if you would like to: confirm whether we have your Personal Information receive a copy of Personal Information we have about you correct any inaccuracies in your Personal Information delete your Personal Information (which may require the deletion of your Loyalty Program membership) opt out of the use of your Personal Information for targeted advertising
For information you provide us through the Loyalty Program, you may also do these things yourselves through the Loyalty Program website without the need to contact us.